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Sunday, 27 September 2020

The big news for consumers, for the first time, will get these 10 rights, will be a big advantage

The big news for consumers, for the first time, will get these 10 rights, will be a big advantage

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The government has started the process for new rules for power consumers across the country, a draft has been prepared for it by the Ministry of Power in which many rights have been given.

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The country's electricity consumers will get a lot of rights. A draft on the rights for electricity consumers will be ready.

For the first time, the Union Ministry of Power has drafted rules to give rights to the country's power consumers.  


The consumer is the biggest beneficiary in the power sector and it is because of them that this sector is.  

It is very important to provide electricity to all citizens as well as satisfaction.

  • For the first time, the government has prepared a draft in the interest of consumers.  

  • The Ministry of Power has invited for advice, consideration, comment on this draft till September 30.  

  • The ministry released a draft in this regard on September 9.  

  • And will be finalized with all future advice and proposals in mind.

Timely and easy process for connection: 

  • only two documents for electrical connections up to 10 kW and no estimated demand fee for loads up to 150 kW to speed up the connection.  

  • The period for granting new connections and improving existing connections should not be more than 7 days in metro cities, 15 days in other municipal areas and 30 days in rural areas.  

  • To determine the number of customers per year and the duration of outages for DISCOM, the State Electricity Commission has been constituted to give the option to pay outstanding bills through cash, check, debit card and net banking etc. and bills of Rs.1000 or more can be paid online.  

  • Provisions related to billing and payment etc. 

  • Recognizing the category of customers as a series of prosumers, this is a person who is a consumer of electricity and at the same time has installed solar energy equipment on the floor.  

  • Provision of compensation or penalty in case of delay in service by electricity distribution companies and reimbursement as far as possible in bill of lading 24x7 Toll-free call center, web-based support and general services  , SMS and e-mail facility for work like change in load, change in meter, power supply.  

  • Establishment of Consumer Grievance Redressal Forum with 2-3 representatives of consumers at various levels from sub division to facilitate redressal of consumer grievances

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